1. Information We Collect

We collect personal information when you:

• Create an account or make a purchase (name, billing/shipping address, email, phone number).
• Use our contact forms or communicate with us directly.
• Allow cookies or similar technologies to track browsing activity for analytics and marketing purposes.
• Interact with us through marketing channels such as email subscriptions.

We do not store payment card details. All payments are processed securely through third-party providers.

2. How We Use Your Information

• To process and fulfill orders, including shipping and returns.
• To communicate with you regarding your orders, inquiries, or account.
• To improve our website, products, and services.
• To send promotional messages (if you have opted in).
• To comply with legal and regulatory requirements.

3. Sharing Your Information

We share your information only when necessary:

• With shipping carriers to deliver your orders.
• With payment processors to securely process transactions.
• With email marketing services (e.g., Mailchimp, Klaviyo) if you have subscribed.
• When required by law or to protect our rights and prevent fraud.

We do not sell or rent your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. You can adjust your browser settings to refuse cookies, but this may impact site functionality.

5. Data Storage & Security

Your personal information is stored securely by our ecommerce platform provider. We use encryption, firewalls, and other security measures to protect your data. While we strive to protect your information, no method of transmission or storage is 100% secure.

6. International Users

If you access our website from outside Canada, you consent to the processing and transfer of your information to Canada and other locations where we operate. We comply with PIPEDA (Canada), GDPR (EU/EEA), and CCPA (California) where applicable.

7. Your Rights

• Access the personal data we hold about you.
• Request corrections to your personal data.
• Request deletion of your personal data.
• Opt-out of marketing communications.
• Restrict or object to certain processing activities.

To exercise your rights, please contact us at info@industrialpvcgear.com.

8. Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Industrial PVC Gear
308 Legget Drive, Suite 104,
Kanata, Ontario, K2K1Y6, Canada
Email: info@industrialpvcgear.com