1. What types of products do you sell?

We specialize in industrial-grade PVC valves, PVC fittings, and Schedule-rated piping components designed for commercial and industrial applications.

2. Where are you located?

Our registered office is at:
20 Cleopatra Drive, Suite E, Nepean, Ontario, K2G0B3, Canada.

3. How can I contact you?

You can reach us by email at sales@industrialpvcgear.com or info@industrialpvcgear.com.

4. How long does it take to ship my order?

Orders are shipped within 1–3 business days after payment confirmation. Delivery times depend on your location and shipping method selected.

5. Which carriers do you use?

We primarily use Canada Post and UPS, depending on your province and the shipping option you choose.

6. Do you ship outside North America?

Currently, we ship only within Canada and the United States.

7. Do you offer returns or exchanges?

Yes, we offer a 30-day return or exchange policy for unused, undamaged items. See our Returns & Refunds Policy for details.

8. How can I ensure the part I order will fit?

We guarantee fitment if you order using the correct part number. If you’re unsure, contact us before purchasing for assistance.

9. What payment methods do you accept?

We accept major credit cards via secure payment gateways. Payment must be approved before we ship your order.

10. Do you provide installation services?

No, we do not offer installation. Our products should be installed by qualified personnel in accordance with safety standards.